1. Information We Collect
We collect information that you provide directly to us, including:
- Account information (name, email address, business name)
- Payment information (processed securely through Stripe)
- Gmail and Google Calendar data (with your explicit permission)
- Communication data (emails, messages, and correspondence with leads)
- Usage data (how you interact with our service)
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process your transactions and manage your subscription
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
- Generate AI-powered responses to your business emails
- Manage calendar bookings and appointments
- Track and manage leads for your business
3. Email and Calendar Access
When you connect your Gmail and Google Calendar:
- We only access emails and calendar events necessary to provide our service
- We use AI to analyze emails and generate appropriate responses
- We do not sell or share your email data with third parties
- You can disconnect these services at any time from your settings
- We use OAuth 2.0 for secure authentication
4. AI Processing
We use artificial intelligence services (Claude AI by Anthropic) to:
- Analyze incoming emails and classify them
- Generate contextual responses to customer inquiries
- Extract lead information from communications
- Assist with quote and invoice generation
Your data is processed in accordance with our AI provider's privacy policies and is not used to train their models.
5. Data Storage and Security
We take data security seriously:
- All data is encrypted in transit using SSL/TLS
- Database credentials and API keys are securely stored
- We use industry-standard security practices
- Access to your data is restricted to essential personnel only
- Payment information is handled exclusively by Stripe (PCI compliant)
6. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in these circumstances:
- Service Providers: With trusted third parties who help us operate our service (e.g., Stripe for payments, Anthropic for AI processing)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business
7. Your Rights and Choices
You have the right to:
- Access, update, or delete your personal information
- Disconnect Gmail and Calendar integrations at any time
- Export your data
- Cancel your subscription and delete your account
- Opt out of marketing communications
8. Data Retention
We retain your information for as long as your account is active or as needed to provide you services. If you delete your account, we will delete your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.
9. Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.
11. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: privacy@workbot-ai.com